General FAQS Page

General FAQS Page

Pricing

1. What is Virtual Web Hosting?

Wild Rose Hosting specializes in Virtual Web Hosting which means that you are able to establish a strong recognizable Internet presence on the Internet by using your Domain Name (www.yourname.com). We will help register your own domain name which will become your unique address on the World Wide Web.

2. Will I be able to change and update my web pages on a regular basis?

Yes, you will be able to update your web page at any time using MS FrontPage or FTP. There are no additional charges for updating your web site, so you can update it as often as you want.

3. How long does it take before my domain name is active?

Once Wild Rose Hosting has received your request for the registration or transfer of a Domain Name it takes approximately 48 hours to complete the Domain Name Registration process.

4. What is the InterNIC fee for domain registration?

Please see our domain registration page for domain name pricing information

5. What type of server will my site be hosted on, Unix or Windows NT/2000?

Wild Rose Hosting hosts web sites on both the Unix and Windows NT/2000 platforms. If you require that your site be set up specifically on one or the other, please indicate the platform during signup.

6. How do I administer email accounts?

There are 2 ways to administer your email accounts depending on which platform you are hosted on. Please click here for instructions.

7. Do you have a control panel that I can use to manage my sites?

Yes, we do have a control panel for sites hosted with our service. Please click here for a demo.
NOTE: At present, access to server management is reserved only for our system administrators.

8. How many domain names can I have on one package?

Wild Rose Hosting provides single domain hosting packages only.

9. How do I place an order?

You can use our easy online order form to set up your Wild Rose Hosting account 24 Hours per day 7 days a week.

10. What are the terms of use and privacy statement ?

Kindly check the terms and conditions and privacy statement.

11. Once I sign up will I get technical support for FTP, Email, etc?

Most of the FTP and email related questions are answered in the web tutorials section of our support page.

12. Which mode of support do you prefer, email or telephone?

It has been proved that email support is more effective, because all problems are documented and can be tracked easily. Email is also available 24/7/365 where telephone is limited to our actual business hours of operation. It is our goal to handle all support requests within a 24 hour period. Once we have you up and running, it is very rare for you to require support.

13. How long will it take for my site to be set up on your servers after submitting it through the Signup form?

It is very simple to sign up for an Wild Rose Hosting account. Fill out our online Order form and submit it. We will notify you by email once your account is set up.

14. Why am I not able to see my web site even after 10-12 hours?

If you have modified the Name Servers for your domain or signed up for a New Domain, it will take 24-48 hours for you to be able to see your site on our servers. The reason for this delay is that when name servers are modified or a new domain is registered, this information has to be propagated across the Internet before you will be able to see the changes.

15. How do I transfer files to my web site?

Files can be transferred to the web server using an FTP program (File Transfer Protocol). You can download a program for either the PC or Mac from our site. Cute FTP is a shareware FTP program, available from cuteftp.com . An FTP tutorial is available for first time users.

Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

16. Can my site be set up so that www.mydomain.com and mydomain.com both point to the same web site?

By default www.domain.com and domain.com will point to the same place.

17. Do you host international domains?

We host all domains authorized by ICANN including all TLDs and country codes.

18. What is the Incoming POP3 Server?

mail.yourdomain.com

19. Do I get telnet access?

No, we do not provide telnet access to our servers.

20. How do I register a domain?

To get your own domain, you must register your domain. Click here.

21. Can I get a dialup account with you?

No, we specialize in web hosting. You will need to get dialup access through your local ISP.

22. Can I use both FrontPage and FTP to upload my web site?

No, you can not use both FP and FTP. If the FrontPage server extensions are enabled for your site then please either only publish the web site with FrontPage or only use FTP. If you try to use both FrontPage and FTP you will get permission denied errors while uploading files.

23. Can I delete my admin user and recreate it?

No, if you delete your admin user you will no longer have access to your web site and we will have to delete and recreate the whole site. Please make sure that you do not delete the admin user for your site.

27. Are there any other fees I need to be aware of relating to Domain Name registrations?

Additional fees will be required in the following circumstances only:

a) Change of registrant: If you want to change the ownership of a domain to another person or company, there is a one time fee of $40CDN.

b) Dead email address for administrative contact: This is the most important link to maintain the ownership of your domain. Request for any change to the domain will be verified by sending email to the administrative contact person. For any reason we need to change this email address and you can not verify from the current email address, you need to fax us two pieces of identification. This manual process takes time and we charge $40CDN.

c) Creating Name Server: You can have your own name servers for your domain. We can register and maintain your name server for you. For example: your name servers will be like these: ns1.yourdomain.com and ns2.yourdomain.com with two unique dedicated IP addresses. The charge for this service is $140CDNper year. If you provide your own IP addresses the cost will be half of that. Name servers can be created only for .com and .net domains.

d) Expired domain: If you fail to renew a domain before the expiry date, still you can renew that domain by paying additional fees. For the Domain Expiration Procedure Click here.

28. What are our payment options?

All payment options are list on the Terms of Sales Page.

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